Our Terms and Conditions

These terms govern your use of the Palm Casino platform operated by Palm Interactive N.V. under licence 8048/JAZ2021-045. Please read them before you register or play with us.

Accepting These Terms

By creating an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect the moment you complete registration and remains in force until your account is closed by you or by us under the grounds set out below.

If you do not agree with any part of these terms, you must not open an account or use our services. Continued play after we publish an updated version means you accept the revised terms, as explained in the final section of this page.

• These terms, together with our Privacy Policy and bonus rules, form the whole agreement between you and us.
• Where any promotional terms conflict with these general terms, the promotional terms apply to that promotion only.
• We provide entertainment services only; nothing on our platform constitutes financial advice.

Who May Register and Play

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We currently exclude players from the United States, the United Kingdom, France, the Netherlands, Belgium, Sweden and Denmark. Each person may hold one account only, and you must register in your own legal name.

Before your first withdrawal we are required to verify your identity. This is our KYC obligation: we will ask for a government-issued ID, proof of address and proof of your payment method. Verification is normally completed within 24 to 48 hours.

• One account per person, per household, per IP address and per payment method.
• You must provide accurate, current details and keep them up to date in your profile.
• We may request additional documents at any time to confirm your identity, age or source of funds.
• We may suspend an account until verification is complete where reasonable doubts exist.

Deposits, Withdrawals and Verification

You can deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether or Litecoin. Withdrawals are processed to Bank Transfer, Visa, Skrill, MiFinity or crypto. The minimum deposit is AUD 30 and the minimum withdrawal is AUD 50, with daily and monthly caps stated in the cashier. We charge no fees of our own; third-party payment provider fees may apply.

Withdrawal timeframes depend on the method: crypto is usually settled within 24 hours, e-wallets within 1 to 24 hours, and cards or bank transfer within 1 to 3 business days. All withdrawals are gated on completed KYC verification.

An account with no login or transaction for 12 consecutive months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts after prior written notice, and we will make reasonable efforts to return any remaining balance to you.

• Funds must come from an account or wallet held in your own name.
• We may ask for source-of-funds evidence on larger withdrawals as part of our legal duties.
• You may only withdraw to a method previously used for deposit, where technically possible.

How Our Bonuses Work

Bonuses, free spins, cashback and tournament prizes we offer carry their own promotional terms, which we publish alongside each offer. The general rules below apply to all promotions unless a specific offer states otherwise.

Wagering requirements must be completed before bonus winnings become withdrawable. While an active bonus is in play, a maximum bet limit applies, and certain games may be excluded from wagering contribution altogether. Check the promotion page for the excluded list before you bet.

• Bonuses expire, typically within 30 days of activation, unless stated otherwise; unused bonus funds and winnings are forfeited on expiry.
• Placing single wagers above the stated maximum while a bonus is active may void the bonus and any winnings from it.
• Only one bonus may be active at a time unless a promotion explicitly allows stacking.
• We may withhold or reclaim bonuses where we reasonably determine misuse, as described in the next section.

Prohibited Conduct and Fraud

Our platform exists for fair entertainment. Any attempt to gain an unfair advantage, defraud us or other players, or circumvent our controls gives us the right to suspend your account, void bets and withhold balances pending investigation.

The following conduct is strictly prohibited and may result in permanent closure and forfeiture of funds.

• Fraudulent deposits, stolen payment details, or any chargeback or payment reversal after game results are known.
• Opening multiple accounts to claim repeat bonuses or to disguise self-exclusion.
• Collusion with other players, exploitation of software errors, or use of bots, scripts and automated betting tools.
• Masking your location with a VPN, proxy or similar technology to bypass jurisdictional restrictions.
• Abusing promotional systems through low-risk wagering patterns, hedged bets or organised bonus farming.

Playing Responsibly With Us

You may set deposit limits, loss limits and session reminders in your account settings at any time, and we will apply them immediately. You can also request a cooling-off period or full self-exclusion, which we will honour by closing your access for the period you choose. If you notice signs of gambling harm in yourself or someone close to you, contact Gambling Help Online on 1800 858 858, free and confidential, 24 hours a day.

Where we identify indicators of potential harm, such as sustained losses beyond your stated limits, we are obliged to reach out, offer tools and, where warranted, restrict your account. These steps are protective, not punitive.

• Self-exclusion requests take effect as soon as confirmed and cannot be reversed before the chosen period ends.
• During self-exclusion you must not attempt to open a new account with us.
• Our support team is available 24/7 via live chat and at [email protected] to help you set any limit.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team, provided all active bonuses are settled and no withdrawals are pending. We will return your withdrawable balance to a payment method in your name. We may also close an account where these terms are breached, where required by law, or where responsible gambling concerns justify it.

If you have a complaint, contact our support team first and we will try to resolve it promptly. Escalate unresolved matters to our management in writing, and we will respond with our final position. These terms are governed by the laws applicable to our licence with Curacao eGaming, and disputes that we cannot settle directly fall under that jurisdiction.

• Step 1: raise the issue with 24/7 live chat or email [email protected].
• Step 2: request formal review by management if the first response does not resolve it.
• Step 3: pursue the external avenues identified in our final response.

When We Update These Terms

We may amend these terms at any time to reflect changes in law, our licence conditions, our services or responsible gambling requirements. The current version, with its effective date, is always published on this page, and material changes will be announced to registered players by email or an on-site notice at least 7 days before they take effect.

If you continue to use our platform after the effective date of a change, the revised terms apply to you. If a change materially reduces your rights, you may close your account before that date under the closure procedure above, and we will return your balance without penalty.

Frequently Asked Questions

When do these terms take effect for me?

The moment you complete registration on Palm Casino, and again each time you log in or place a bet after an updated version is published.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed with balances withheld.

Why do I need to verify my identity?

Our licence requires KYC checks before your first withdrawal. We ask for a government-issued ID, proof of address and proof of your payment method, and verification usually completes within 24 to 48 hours.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or [email protected]. Self-exclusion takes effect once confirmed and cannot be reversed before the chosen period ends.

How will I know if the terms change?

Material changes are announced by email or on-site notice at least 7 days before taking effect, and the current version is always available on this page.