Who We Are at Palm Casino
We are Palm Casino, an online casino built by Palm Interactive N.V. for Australian players who want straight answers: a real licence number, published withdrawal times and a game library that stands on numbers, not adjectives. This page tells you who runs the platform, how we are regulated and what we do to keep your money and data safe.
Why We Launched Palm Casino
Palm Interactive N.V. launched Palm Casino in 2021 because the Australian-facing market had plenty of loud operators and very few transparent ones. Bonuses hid their wagering terms, withdrawal windows stretched for days and licence numbers were buried in footnotes. We started with the opposite brief: put the facts on the front page and let players judge us on them.
Our first milestone was payment coverage. PayID, Neosurf and CashtoCode went live alongside the major cards and e-wallets, so Australian players could deposit in their own currency without conversion friction. Crypto followed shortly after, with Bitcoin, Ethereum, Tether and Litecoin supported for both deposits and withdrawals. The second milestone was scale: the library grew past 1,700 titles from ten studios, including 150 live dealer tables streamed around the clock.
Today we operate as a casino-only platform, with no sportsbook attached. That was a deliberate choice. Every dollar of development effort goes into slots, live tables, jackpots and payout speed rather than a second product line.
What Our Platform Holds
The library in numbers
Numbers are easier to verify than adjectives, so here is the exact breakdown of our game catalogue.
| Category | Titles |
|---|---|
| Slots | 1,200 |
| Live dealer tables | 150 |
| Table games | 200 |
| Jackpot games | 120 |
| Crash games | 30 |
| Total | 1,700 |
Ten studios supply the floor: Pragmatic Play, Evolution, NetEnt, Play'n GO, Betsoft, Yggdrasil, Quickspin, Push Gaming, Nolimit City and Relax Gaming. You can play all of them in AUD, or in USD, EUR, BTC, ETH, USDT or LTC if you prefer. Deposits start at AUD 30 and the same account works across desktop and our responsive HTML5 mobile site, with no app download required on iOS or Android.
- PayID
- Neosurf
- CashtoCode
- Visa and Mastercard
- Skrill, MiFinity and Jeton
- Bitcoin, Ethereum, Tether and Litecoin
Our Licence and Regulation
We hold licence 8048/JAZ2021-045 issued by Curacao eGaming. That number is printed here deliberately: you can take it to the regulator's registry and confirm it yourself. Every operator claim on this site, from bonus terms to withdrawal times, sits under that licence and the compliance obligations that come with it.
What the licence obliges us to do in practice: maintain segregated player balances, run identity verification before any first withdrawal, resolve disputes through a documented process and submit our random number generators to independent testing. Our player-protection framework sits on top of that baseline, with self-exclusion tools and deposit limits available directly from your account settings.
Transparency is the part we police hardest. The welcome bonus carries its full terms next to the offer: 100% up to AUD 800 plus 100 free spins with promo code PALM100, a 35x wager, AUD 30 minimum deposit and 30 days of validity. If a term ever changes, we date-stamp the update rather than quietly editing the page.
How We Secure Your Play
All traffic between your browser and our servers runs over TLS encryption, and stored data is held under access controls that limit it to staff who need it for verification or support. We never ask for your password, and our support team will never request it by chat or email.
Fairness rests on certified RNGs. Every slot, table and crash game on the platform draws its outcomes from independently tested random number generators, and the live tables are dealt by professional croupiers on camera, which leaves no software layer between the shoe and the stream.
KYC is where security meets speed. Before your first withdrawal we ask for a government-issued ID, proof of address and proof of your payment method, and our verification team completes the check within 24 to 48 hours. Once you are verified, crypto withdrawals land in 0 to 24 hours, e-wallets within 1 to 24 hours, and cards or bank transfer within 1 to 3 business days. We charge no fees on our side; only third-party payment providers may apply their own.
Our Commitment to Safer Play
Gambling should cost what you decided it would cost, not a dollar more. Every Palm Casino account ships with tools that put a hard ceiling on that decision, and we have built them so you can set them yourself without contacting support first.
- Deposit limits per day, week or month
- Loss limits that cap net losses over a set period
- Session reminders that tell you how long you have been playing
- Cooling-off periods from 24 hours upwards
- Self-exclusion for a fixed or indefinite term
If gambling stops being entertainment, contact Gambling Help Online on 1800 858 858. It is a free, confidential Australian service, and our support agents will point you to it whenever you raise the topic. We also train those agents to escalate any mention of financial or emotional distress straight to a senior supervisor rather than offering a bonus, because a reload offer is not a solution to a gambling problem.
We do not accept players from the United States, the United Kingdom, France, the Netherlands, Belgium, Sweden or Denmark. Regional restrictions are enforced at registration, and we would rather turn away a deposit than take one we are not licensed to hold.
Talk to Our Team Anytime
Behind the platform is Palm Interactive N.V., the parent operator that holds our licence and carries legal responsibility for every transaction on the site. Our support desk runs 24 hours a day, 7 days a week, staffed by agents who handle account, payment and verification questions in English, Español, Italiano and Français.
Live chat is the fastest route and answers within minutes at almost any hour. Email [email protected] suits anything that needs attachments, such as KYC documents, and gets a human reply rather than a ticket autoresponse. If a withdrawal is delayed or a bonus term reads unclearly, ask us for the specifics: we would rather explain a rule twice than have you guess at it once.
Frequently Asked Questions
Who owns and operates Palm Casino?
Palm Interactive N.V., a company registered under Curacao jurisdiction, owns and operates Palm Casino under licence 8048/JAZ2021-045 issued by Curacao eGaming.
Is Palm Casino licensed?
Yes. We operate under Curacao eGaming licence 8048/JAZ2021-045, which obliges us to maintain segregated player funds, run independent RNG testing and verify player identity before the first withdrawal.
How long does verification take?
We ask for a government-issued ID, proof of address and proof of payment method before your first withdrawal, and our team completes verification within 24 to 48 hours.
What responsible gambling tools do you offer?
Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are all available directly in your account settings. For free confidential support, Gambling Help Online is reachable on 1800 858 858.