Contact Us Any Time, Day or Night
Something not working? Payment pending? Bonus looking unclear? Our support team answers around the clock, and this page shows you exactly which channel to use and how fast you can expect a reply.
How to Reach Our Support Team
Live chat and email
The fastest way to reach us is live chat. Open it by tapping the speech bubble in the bottom right corner of any page on palmcasino-au.com, on desktop and mobile alike. Real agents staff it 24 hours a day, 7 days a week, including public holidays. Typical first reply time is under 2 minutes, and most account questions are resolved within the same chat.
For anything that needs documents or a longer explanation, email [email protected]. We answer every message within 24 hours, and most get a reply in 4 to 8 hours. Put your username in the subject line and attach relevant screenshots or receipts so we can jump straight to the fix.
- Live chat: speech bubble, bottom right of every page, 24/7, first reply under 2 minutes
- Email: [email protected], reply within 24 hours (usually 4 to 8 hours)
- No phone line: chat and email keep every answer in writing for your records
| Channel | Where to find it | Availability | Response window |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of any page | 24/7, every day of the year | Under 2 minutes |
| [email protected] | 24/7 inbox, replies every day | Within 24 hours |
What We Can Sort Out for You
Common requests we handle daily
Our team handles the full range of account and money questions. If your deposit has not landed, we trace the transaction while you wait in chat. If a withdrawal is pending KYC checks, we tell you exactly which document is missing and how to upload it. Verification normally completes within 24 to 48 hours once your documents are in.
Bonus and tournament questions are just as common. We can explain the 35x wagering on your welcome package, check why a promo code such as PALM100 did not apply, or confirm your standing in a monthly slot tournament. For anything about gambling feeling out of control, we treat it as a priority: ask us in chat for deposit limits, loss limits, session reminders or self-exclusion, and we will action it the same day.
- Account and KYC: document uploads, verification status, ID or proof-of-address rejections
- Deposits and withdrawals: missing deposits, pending payouts, daily and monthly limits of AUD 8,000 and AUD 30,000
- Technical issues: games not loading, error messages, mobile site glitches
- Bonuses and promotions: wagering, free spins drops, 15% weekly cashback, promo codes
- Responsible gambling: limits, cooling-off periods, self-exclusion, Gambling Help Online (1800 858 858)
Quick Checks Before You Message Us
Save yourself a round trip
Half the tickets we receive are answered by one of three checks you can do in under a minute. Doing them first means our agent starts with the real problem instead of the basics, and your chat resolves faster.
Start with the FAQ section linked in the footer of every page. It covers bonus terms, wagering, deposit minimums of AUD 30 and withdrawal minimums of AUD 50. Next, open your profile and check your KYC status: if it shows pending, that is why your withdrawal has not moved. Finally, look at your transaction history before asking about a missing deposit, and note the reference number so we can trace it with the payment provider.
- Check the FAQ in the page footer for bonus terms, limits and wagering rules
- Open your profile and confirm your KYC status is verified
- Review your transaction history and copy any reference number for the payment in question
- Have your username ready, and never share your password, even with our agents
Where Palm Casino Is Registered
Formal correspondence
Palm Casino is operated by Palm Interactive N.V., licensed by Curacao eGaming under licence 8048/JAZ2021-045. If you need to send formal correspondence, a posted document or a complaint that cannot be resolved through chat or email, write to our registered office and include your username and registered email address so we can match it to your account.
Formal letters take longer than chat, so keep using [email protected] for anything urgent. We acknowledge posted correspondence within 5 business days of receipt.
Press and Partner Enquiries
Business and media contacts
We keep commercial correspondence separate from player support so journalists, affiliates and prospective partners reach the right team directly. Media requests, interview queries, affiliate programme applications and advertising proposals should go to the partnerships team via the dedicated contact route in the site footer. We respond to business enquiries within 2 business days. Player support questions sent to the business address get redirected, which costs you time, so please keep account and payment matters on the channels above.
Frequently Asked Questions
How fast does Palm Casino support reply?
Live chat first replies in under 2 minutes, 24/7. Email to [email protected] is answered within 24 hours, usually in 4 to 8 hours.
Do you have a phone number?
No. We handle everything through 24/7 live chat and email so every answer is in writing and you keep a record of it.
Can you help me set deposit limits or self-exclude?
Yes. Ask in live chat and we will set deposit limits, loss limits, session reminders, cooling-off periods or full self-exclusion the same day. For free confidential support you can also call Gambling Help Online on 1800 858 858.
My withdrawal is still pending. What do I send you?
First check your KYC status in your profile. If it is pending, upload your government ID, proof of address and proof of payment method. Verification completes within 24 to 48 hours.