Cookie Policy at Palm Casino
This page spells out every cookie palmcasino-au.com sets, why we set it, and how you can switch it off. We launched in 2021 under licence 8048/JAZ2021-045 from Curacao eGaming, and this policy was last reviewed in 2026.
What Cookies Actually Do
A cookie is a small text file that a website drops onto your device when you visit. It stores a few bits of information, such as a session number or your language choice, and sends that information back to us on your next visit. Your browser handles the whole exchange automatically.
Think of it as a doorman who recognises you. Without cookies, we would not remember that you are logged in, which currency you picked, or which page of the pokies lobby you were browsing. Nothing in a cookie gives us access to the rest of your device or your files.
The Cookies We Set
Strictly necessary
These keep the site working. Our PALM_SESS cookie holds your session identifier so you stay logged in as you move between pages, and PALM_AUTH keeps you signed in after you close the tab. Security cookies flag suspicious login attempts and rate-limit repeated password tries. You cannot play for real money with these switched off, and we do not offer an opt-out for them.
Functional
These remember choices you have already made. PALM_LANG stores your interface language, PALM_CUR stores AUD as your display currency, and PALM_PREF remembers settings such as game sound and lobby layout. Losing them is not fatal, but you would have to set your preferences again on every visit.
Analytics
These show us, in aggregate, how visitors move through the site. We count which lobby sections get traffic, where players drop off during registration, and how long a typical session runs. The data is aggregated and cannot single you out. Analytics cookies only load after you consent through our banner.
Marketing
These support retargeting, so our promotional messages reach people who have already shown interest in Palm Casino rather than random web users. A marketing cookie might remember that you viewed our 100% welcome bonus up to AUD 800 page, so a later banner reminds you of it. You can decline this entire category with one click, and we respect that choice on every return visit.
Summary table
| Cookie type | Purpose | Example names | Duration | Opt-out |
|---|---|---|---|---|
| Strictly necessary | Login sessions, authentication, fraud checks | PALM_SESS, PALM_AUTH, PALM_SEC | Session to 30 days | No, site cannot function without them |
| Functional | Language, currency, display preferences | PALM_LANG, PALM_CUR, PALM_PREF | 90 days | Yes, via banner or browser settings |
| Analytics | Aggregated traffic and behaviour data | _ga, _gid | Up to 365 days | Yes, consent required before loading |
| Marketing | Retargeting and campaign measurement | _fbp, palm_ads | 90 days | Yes, decline at any time |
Cookies From Third Parties
Some cookies on our pages do not belong to us. When you follow a link to a game provider, a payment processor, or an advertising partner, that company may set its own cookies under its own policy. We do not control those files, and we never pass your login credentials or payment details to them.
We permit three categories of third-party cookies. Analytics partners measure aggregate traffic on our behalf. Advertising partners run the retargeting campaigns described above. Payment providers, including the e-wallet and crypto processors we use for Bitcoin, Ethereum, Tether and Litecoin transactions, may set cookies on their own hosted payment pages to detect fraud and keep your transaction session intact.
Each of these partners acts as a data controller for the cookies it sets. To see the exact names and durations, open your browser's developer tools while on the relevant page, or read the partner's own cookie notice linked from our privacy policy.
Manage Your Cookie Settings
On our site
The cookie banner appears the first time you visit palmcasino-au.com. Hit "Accept all" to let every category load, or open "Manage preferences" and toggle analytics and marketing off individually. Strictly necessary cookies stay on regardless, because without them you cannot log in or deposit. You can reopen the banner at any time through the "Cookie settings" link in the site footer and change your mind.
In your browser
- Chrome: open Settings, then Privacy and security, then Third-party cookies, and block or clear cookies per site.
- Safari (iOS and macOS): go to Settings or Preferences, then Privacy, and either block all cookies or manage website data individually.
- Firefox: open Settings, then Privacy and Security, then Cookies and Site Data, and choose your blocking level or delete cookies for palmcasino-au.com only.
- Edge: open Settings, then Cookies and site permissions, and block or allow cookies for specific sites.
If you block cookies
Blocking strictly necessary cookies breaks core functions: you will be logged out on every page load, your AUD currency setting resets, and deposits may fail during the payment redirect. Blocking analytics or marketing cookies has no effect on gameplay. You will still spin the same 1,700 games, claim the same bonuses, and withdraw the same way; we simply lose the aggregate usage data and the ability to show you relevant offers.
How Long We Keep Cookies
Nothing lingers forever. Session cookies vanish the moment you close your browser. Persistent cookies carry a fixed expiry date, after which your browser deletes them on its own. Our longest-lived cookie is an analytics identifier that lasts up to 365 days, and you can wipe any of them sooner through your browser settings.
Expiry dates relate to the last time the cookie was read or refreshed, not the first time it was set. Visit us weekly, and a 90-day functional cookie keeps rolling forward. Stay away for longer than its lifetime, and it expires quietly in the background.
| Category | Retention | Notes |
|---|---|---|
| Session and security | Until you close your browser | Deleted automatically |
| Authentication (PALM_AUTH) | 30 days | Only if you tick "remember me" |
| Functional (PALM_LANG, PALM_PREF) | 90 days | Refreshed on each visit |
| Analytics (_ga) | Up to 365 days | Requires your consent |
| Marketing (_fbp, palm_ads) | 90 days | Declinable at any time |
Changes to This Cookie Policy
When we add a new cookie, change a partner, or adjust a retention period, we update this page and bump the review date at the top. Material changes, meaning any new non-necessary cookie category or a longer retention window, trigger a fresh consent banner on your next visit. You will not be enrolled in anything new silently.
Questions about a specific cookie name or expiry? Our live chat runs 24/7, or write to [email protected] and our data protection team will answer within one business day.
Frequently Asked Questions
Do I have to accept cookies to play at Palm Casino?
Only the strictly necessary ones. You can decline analytics and marketing cookies through the banner and still play all 1,700 games, deposit in AUD or crypto, and withdraw as normal.
Where do I find the cookie banner again after closing it?
Scroll to the site footer and click "Cookie settings". That reopens the preference panel where you can toggle each category on or off.
Does Palm Casino sell the data from cookies?
No. Analytics data is aggregated for site improvement, and marketing partners use it to show you offers, not to trade your details. Our privacy policy covers data sharing in full.
Can I delete cookies without clearing my whole browser history?
Yes. Every major browser lets you delete cookies for a single site. In Chrome, Firefox, Safari and Edge, open the cookie or site data settings, find palmcasino-au.com, and remove only its entries.
Why do I keep seeing the banner after blocking cookies?
The banner stores a small strictly necessary cookie that records your choice. If your browser deletes it, or you use private browsing, we cannot remember your decision and must ask again.