Responsible Gaming at Palm Casino
Gambling should stay a form of entertainment you control, not something that controls you. On this page we set out every tool available in your Palm Casino account, how to switch each one on, and where to find free, confidential help in Australia if you need it.
Our Commitment to Your Wellbeing
We hold a Curacao eGaming licence (8048/JAZ2021-045) and we treat player wellbeing as a core operating requirement, not a compliance box. Our responsible gaming team reviews player accounts for patterns linked to harmful play, such as sharp increases in deposit frequency, repeated failed logins after losses, or long sessions without breaks. When we spot these patterns, we reach out privately and offer limits or a pause before problems grow.
Reality checks are built into the platform. While you play, on-screen reminders appear at intervals you choose, showing how long you have been playing, your net result for the session and a one-click option to close the game. Your 24/7 live chat team can also walk you through any tool on this page at any hour, in English, Spanish, Italian or French.
Know the Warning Signs
Problem gambling rarely announces itself. It tends to build through small, easy-to-excuse steps. Look honestly through this list, and if several points ring true, treat that as a signal to act today rather than tomorrow.
- Chasing losses by depositing again straight after a losing session to win the money back.
- Playing for longer than you planned, or skipping meals, sleep or work to keep playing.
- Hiding your play from family or friends, or lying about how much time or money you spend.
- Borrowing money, using credit cards or dipping into essential household funds to gamble.
- Feeling irritable, anxious or restless when you try to cut down or stop playing.
- Gambling to escape stress, low mood or other problems rather than for enjoyment.
- Neglecting hobbies, social plans or responsibilities you used to care about.
- Repeatedly setting limits and cancelling them the same day.
Tools You Can Activate Today
Every tool below is free, applies instantly and sits inside your account under My Account, then Responsible Gaming. You can tighten a limit at any time and it takes effect immediately; loosening or removing a limit only applies after a 24-hour cooling period, which is a deliberate speed bump we keep in place.
- Deposit limits: cap how much you can deposit per day, week or month, set under Responsible Gaming > Deposit Limits.
- Loss limits: restrict the total amount you can lose in a chosen period, applied automatically as your net losses accrue.
- Wagering limits: cap the total value of bets you can place in a day or week, regardless of outcome.
- Session time limits: the platform logs you out automatically once your chosen session length ends.
- Reality checks: on-screen pop-ups at 15, 30 or 60 minute intervals showing session time and net result.
- Cooling-off periods: a short break of 24 hours to 30 days during which your account is frozen.
- Self-exclusion: a formal, longer break from six months to permanent, detailed in the next section.
- Account history: full records of every deposit, bet and withdrawal under My Account > History so you can review your real numbers.
Self-Exclusion, Step by Step
How exclusion works
You can start self-exclusion yourself through Responsible Gaming > Self-Exclusion, or ask our support team via 24/7 live chat or [email protected] to apply it for you. We support five durations: 24 hours, 7 days, 30 days, 6 months, and permanent. During the exclusion period your account is closed to logins, you will not receive promotional emails or bonus offers, and we will not let you open a new account with the same details.
Any funds remaining in your balance at the time of exclusion stay yours and can be withdrawn by contacting support, which we will process within our standard timeframes. Open bets already placed are settled normally and credited to your balance. If your game history triggers an automated early-settlement of in-play wagers, we will notify you by email.
Reactivation is never automatic for periods of 6 months or longer. At the end of your chosen period you must contact [email protected], complete a short review conversation and wait a further 7-day confirmation window before access returns. For permanent exclusions, we do not reinstate accounts; this is a one-way decision we honour without exception.
| Duration | Reactivation |
|---|---|
| 24 hours | Automatic at the end of the period |
| 7 days | Automatic at the end of the period |
| 30 days | Automatic, with a 24-hour confirmation delay |
| 6 months | Manual request via [email protected] plus 7-day wait |
| Permanent | No reactivation under any circumstances |
Protecting Minors From Gambling
You must be at least 18 years old to hold an account with us. Our KYC policy requires a government-issued ID before your first withdrawal, and we run age screening at registration, so accounts belonging to minors are closed and balances forfeited as soon as they are detected.
If children or teenagers can reach your devices, please never leave your Palm Casino session logged in. Free parental control software such as Net Nanny, Qustodio or the built-in Family Link (Android) and Screen Time (iOS) tools can block gambling sites entirely on shared devices. Keeping your login details private is the simplest safeguard of all.
Free Help Across Australia
Sometimes the right support sits outside the casino. The services below are free, confidential and available nationwide, and talking to them has no effect on your account with us.
- Gambling Help Online (telephone counselling, 24/7): 1800 858 858, gamblinghelponline.org.au
- Lifeline (24/7 crisis support): 13 11 14, lifeline.org.au
- Gamblers Anonymous Australia (peer support meetings): gaaustralia.org.au
- Salvo Care Line (Salvation Army gambling support): 1300 36 36 22
Talk to Our Support Team
Our live chat operates 24/7 and every agent is trained in responsible gaming queries, from setting a first deposit limit to arranging permanent self-exclusion. Email [email protected] if you prefer to write, and put "Responsible Gaming" in the subject line so your request is routed to the specialist team directly. We will never try to talk you out of a limit or an exclusion, and we will never send bonus offers to an account you have asked us to restrict.
Frequently Asked Questions
How do I set a deposit limit on my Palm Casino account?
Go to My Account > Responsible Gaming > Deposit Limits, choose a daily, weekly or monthly cap and confirm. The limit applies immediately; increasing or removing it only takes effect after a 24-hour cooling period.
What happens to my balance if I self-exclude?
Your balance stays yours. Contact [email protected] and we will process a withdrawal within our standard timeframes, typically 0-24 hours for crypto and 1-24 hours for e-wallets. Open bets are settled normally and credited to your balance.
Can I reverse a permanent self-exclusion later?
No. Permanent exclusions are a one-way decision and we do not reinstate those accounts under any circumstances. If you want flexibility instead, a 6-month exclusion can be reactivated after the period ends, a review conversation and a 7-day confirmation wait.
Will you close my account if I ask for a loss limit?
No. Setting limits is a normal, encouraged part of playing with us and has no negative effect on your account, bonuses or VIP status. Your limit details stay private.
Is there a free helpline I can call right now?
Yes. Gambling Help Online is free and available 24/7 on 1800 858 858, or via live chat at gamblinghelponline.org.au. Lifeline offers 24/7 crisis support on 13 11 14.