Our AML and Verification Policy
Since 2021 Palm Casino has operated under Curacao eGaming licence 8048/JAZ2021-045, and that licence obliges us to know who plays on our platform. This page explains exactly what we check, when we check it, and what we need from you.
Our Anti Money Laundering Commitment
We run Palm Casino under licence 8048/JAZ2021-045 issued by Curacao eGaming, and that licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licence jurisdiction. Our compliance team, led by the Money Laundering Reporting Officer (MLRO), operates a risk-based programme that covers every account on the platform. We do not accept deposits, play or withdrawals from any person or entity whose funds we cannot reasonably trace to a legitimate source.
Where those rules require us to report a suspicion to the relevant authority, we are generally prohibited from telling you that a report was made. That is a legal obligation, not a policy choice, and it applies even if you ask us directly. We would rather lose a transaction than accept funds we cannot verify.
When We Verify Your Account
Verification is not a single event. We confirm your identity at three points: when you register, before your first withdrawal, and whenever a threshold or a change in your play pattern triggers an additional check. At registration we validate your personal details against independent data sources. Full document verification is completed within 24 to 48 hours of you submitting everything we ask for.
- Government-issued photo ID (passport, driver licence or national ID card), valid and undamaged
- Proof of address dated within the last 3 months (utility bill, bank statement or council rates notice)
- Proof of payment method ownership (card photo showing the first 6 and last 4 digits, or a screenshot of your e-wallet or crypto wallet)
Step by Step Verification
The process is deliberately short. Most players clear it the first time by following the exact list below.
- Open the Verification tab in your account and select the document type you are uploading
- Photograph or scan the full document, with all four corners visible and no glare
- Upload your proof of address and proof of payment method in the same session
- Our compliance team reviews the files within 24 to 48 hours
- You receive an email and an on-site notification with the outcome, or a request for clarification
How we protect your documents
Files are uploaded over an encrypted connection and stored on servers with restricted access, encrypted at rest. Only trained compliance staff can open them, and every access is logged. We never ask you to send documents by email, live chat or social media, and you should treat any such request as fraudulent.
When We Ask for Source of Funds
For most players, ID and proof of address close the file. If your deposits are large relative to your profile, or cumulative deposits pass AUD 10,000 within a rolling period, we may ask where the money came from. This is not an accusation; it is a threshold set by our licence conditions and by our own risk model.
Acceptable evidence includes recent payslips, a tax return or notice of assessment, bank statements showing regular income, sale contracts, dividend or inheritance statements. We assess what you send against your deposit history, and once the assessment is complete we delete any surplus material we do not need to retain.
How We Monitor Transactions
Every deposit and withdrawal on Palm Casino passes automated screening, and flagged transactions go to a human reviewer before release. We apply the same-method rule: withdrawals must generally return to the same channel you deposited from, in the same currency where possible. If you deposited with Bitcoin, we pay out to Bitcoin. This prevents layered transfers through your account.
Limits and timings are fixed and published, so you can plan around them.
| Item | Value |
|---|---|
| Minimum deposit | AUD 30 |
| Minimum withdrawal | AUD 50 |
| Daily withdrawal limit | AUD 8,000 |
| Monthly withdrawal limit | AUD 30,000 |
| Crypto withdrawals | 0 to 24 hours |
| E-wallet withdrawals | 1 to 24 hours |
| Cards and bank transfer | 1 to 3 business days |
If Verification Fails or Stalls
When a document is unclear, expired or mismatched, we tell you precisely what is wrong and reopen the upload window. You keep full access to play during that window. If you do not respond within 30 days, we suspend the account, which means no new deposits and no play.
If we establish that documents are fraudulent, that the account belongs to someone under 18, or that the account sits in a restricted country (United States, United Kingdom, France, Netherlands, Belgium, Sweden or Denmark), we close it permanently and may report the matter to the authorities. Withdrawable balances from suspended accounts are returned by the original deposit method once identity is confirmed; balances from accounts closed for fraud or restricted-jurisdiction breaches are forfeited under our terms.
How Long We Keep Records
Our licence obliges us to retain identity documents, transaction records and compliance assessments for at least 5 years after the account closes. We hold them for that minimum period and no longer than necessary, then destroy them securely. During the retention period the records are available to Curacao eGaming and, where a lawful request applies, to financial intelligence units. You can request a copy of your own verification file at any time by emailing [email protected] from your registered address.
Frequently Asked Questions
Do I have to verify before I can deposit and play?
No. You can register, deposit and play after basic identity checks at registration. Full document verification is required before your first withdrawal, or earlier if a threshold triggers it.
How long does verification take at Palm Casino?
We complete verification within 24 to 48 hours of receiving all documents, provided they are legible and match your account details.
Why must I withdraw to the same method I deposited with?
Our same-method rule is an anti-money-laundering control required by our licence. It confirms that funds return to the person who sent them and blocks layered transfers through your account.
What happens to my documents after verification?
They are stored encrypted with restricted access, retained for at least 5 years after your account closes as our licence requires, then securely destroyed.
Can I play while my documents are under review?
Yes. Your account stays fully active during review. Restrictions only apply if you ignore our document requests for 30 days or if verification fails.